Skip to content
Search

Latest Stories

Hotel billionaire Surinder Arora says the government should focus on rapid Covid-19 tests at airports

By Pramod Thomas

INDIAN-ORIGIN hotel billionaire Surinder Arora will be relieved if his Arora Group avoids a hefty loss during the Covid-19 pandemic.


The earlier estimate was to hit earnings of about £100 million this year.

Arora said that the government has done a 'fantastic job' of supporting businesses, but the job protection scheme should have required a higher contribution from employers wishing to furlough staff.

Now he wants the government to focus on rapid tests at airports.

“If the government and regulator can move quickly and we can have tests in minutes we can have Covid-free flights. If we can do things like that and get quarantine down to three or four days it sends a signal to businesses and people. At the moment confidence is suffocated," Arora told The Times.

“We have to respect the government and do everything we can to be as normal as possible but we can all forget about a V-shaped recovery. Even if it was a U-shaped recovery I’d be happy but I think it’s going to be a long haul. It’s going to take a while to get back to pre-Covid days, probably a few years.”

During lockdown only one of his hotels was open — the Intercontinental, which was given free to the NHS for key workers. Recently, five hotels have reopened, but the occupancy is just between 10 per cent and 25 per cent.

Founded in 1999, Arora Group has gradually expanded and now has more than 6,000 rooms in 15 hotels, including the Intercontinental London, at the O2, the Sofitel at Heathrow and Fairmont Windsor Park in Berkshire. It also owns residential and office units.

The group began the year focused on its attempt to build a sixth terminal at Heathrow, originally intended to serve a third runway. Now he accepts expansion is the 'last thing' on most people’s minds.

Arora, 62, with an estimated fortune of £1.3 billion, is not a big fan of 'remote working' as he says 'people like to have that personal touch'.

"There will be things that are here to stay, like Zoom, but we need to get back to work," he said.

Recently, the group has secured a £50 million loan from Oaknorth Bank, which Arora says will help him to keep as many of the company’s 2,500 staff on the payroll as possible.

Arora was born in Punjab, India and moved to the UK when he was 13. When he left school he had jobs as a clerk for British Airways, a waiter and an insurance salesman before launching his first business, a B&B for airline staff at Heathrow, in 1993.

More For You

pub hotels UK

The group earned five stars for customer service and accuracy of descriptions.

coachinginngroup

Pub hotel group beat luxury chains in UK guest satisfaction survey

Highlights

  • Coaching Inn Group scores 81 per cent customer satisfaction, beating Marriott and Hilton.
  • Wetherspoon Hotels named best value at £70 per night.
  • Britannia Hotels ranks bottom for 12th consecutive year with 44 per cent score.
A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

Budget brands decline

However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

Keep ReadingShow less