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John Lewis pruned 3,800 jobs in a year

This was largely driven by attrition, as managers chose not to replace the staff who left. The company has saved around £26m in employment costs

John Lewis pruned 3,800 jobs in a year

RETAIL giant John Lewis Partnership has axed 3,800 jobs over the past year in its department stores and supermarkets, as it races to cut costs, The Telegraph reports.

As per the new filings, the number of staff working at John Lewis department stores and Waitrose supermarkets has dropped to 70,500 at the end of January, compared with 74,300 a year earlier.


This was largely driven by attrition, as managers chose not to replace the staff who left. The company has saved around £26m in employment costs over the year.

The retailer’s finances also benefitted from a decision not to pay staff a cost of living bonus in 2023.

Across the partnership, it has around 10,000 fewer staff than in early 2020.

The company aims to strip an extra £600m of costs, on top of £300m already cut in recent years, as part of its turnaround efforts.

The majority of staff changes over the past year were in Waitrose stores, where the staff strength has been reduced to 49,600 in January from an average of 52,700 a year earlier.

Waitrose also unveiled plans to cut night shifts at some stores and offered employees voluntary redundancy at other locations.

The company also plans to close one of its Waitrose delivery warehouses that employs more than 500 people.

Earlier this year, the partnership had cut its redundancy pay scheme, making it cheaper to lay off staff.

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A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
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"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

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However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

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