Skip to content
Search

Latest Stories

Thomas Cook Shares Plunge After It Cuts Annual Profit Forecast

Shares of British holiday firm Thomas Cook declined nearly 20 per cent on Monday (24) late morning trade after the company cut its annual profit forecast.

Following a decline in demand, Thomas Cook expects for a full-year underlying operating profit of £280 million, lower when compared to the previous projection of £323m.


The company said hot weather conditions reduced demand for bookings across its vital summer season. People opted to remain in their homes in June, July period causing a decline in the number of customers. The decline in the number of customers extended to August also, forcing the firm to spend more on promotional activities.

“Summer 2018 has seen a return to popularity of destinations such as Turkey and Tunisia. However, it has also been marked by a prolonged period of hot weather across Europe. This meant many customers spent June and July enjoying the sunshine at home and put off booking their holidays abroad, leading to even tougher competition and higher than usual levels of discounting in the ‘lates’ market of August and September,” said Peter Fankhauser, chief executive of Thomas Cook.

“Our recent trading performance is clearly disappointing. However, despite the recent challenges, we continue to make good strategic progress which positions us well to drive further performance improvement; this includes the launch of our Expedia alliance in the UK and Scandinavia, signing our first own-brand hotel in China and lining up a pipeline of 10 new Cook’s Clubs in some of our key destinations for Summer 2019,” he added.

UK tour operator bookings are in line with last year, while average selling prices are up 7 per cent. The slowdown in customer bookings during June and July extended into August, leading to higher than normal levels of promotional activity. This has exacerbated pressure on margins, on top of an already competitive market for Spanish holidays, as previously highlighted, the company said in a statement.

Rising temperatures seen across Europe turned into a headache for travel agencies, firms, and airlines as they witnessed a fall in the number of customers since June.

More For You

pub hotels UK

The group earned five stars for customer service and accuracy of descriptions.

coachinginngroup

Pub hotel group beat luxury chains in UK guest satisfaction survey

Highlights

  • Coaching Inn Group scores 81 per cent customer satisfaction, beating Marriott and Hilton.
  • Wetherspoon Hotels named best value at £70 per night.
  • Britannia Hotels ranks bottom for 12th consecutive year with 44 per cent score.
A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

Budget brands decline

However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

Keep ReadingShow less